Philips tv software update problem

Philips tv software update problem DEFAULT

Philips UHD TV unclarified problem

Hi

I got this unfortunate situation where my not-2-year old Philips 49PUS6031/12 is having a problem.

The Standby LED blinks continously if I power it on. It shows the Philips logo, then the logo goes away for 15-20 seconds (backlight still on) before rebooting briefly and returning to standby mode (static red light).

If I press the Netflix button, it shows up the Netflix logo, loading and giving me a no internet error for a split second, before returning to standby mode.

If I during boot, hold down the “OK” button on the remote, it gives a “quicker” blinking LED, which I guess would be an error-code. But I have nothing to compare to.

The TV has a joypad on the back, which does not respond to any movement (press in should power on the TV, but doesn't).

I'm unsure what or where the problem is. I've googled for 2 straight days with various results, but nothing that gets me closer to a solution.

I've checked for bad caps, but the power board looks fine, which was my initial concern. Actually all boards looks perfectly fine. No burn marks, water damage or anything. But now I think it might be a software issue. Or perhaps a different problem? I cannot enter recovery mode or anything as the joypad doesn't respond to anything I do.

Does anyone, have any light to shed on this matter? Can I test the powerboard further to conclude that it is the culprit? Or is there a way to verify that the software or mainboard is or has become defective and needs replacement? Or is it even possible to fix without replacing any hardware?

Thank you!

Sours: https://www.ifixit.com/Answers/View/526607/Philips+UHD+TV+unclarified+problem

What issues in Philips TV are solved with a software upgrade?

Every software update solves different issues. A software update ensures that your TV is performing optimally in accordance with the latest technological developments.

To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version in your TV and update it if necessary.

Follow these procedures to check the current software version on your TV:

  1. Press the [Home] button on the remote control to access the home menu
  2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm
  3. Press the cursor [Down] to select [Software update] and press the cursor [Right]
  4. Select [Current software info] and press the [OK] button to display the current software version on your TV set

Check software version

Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

  1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded
  2. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software
  3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

The latest software solves the issues below:

Note: Each release contains all solutions identified in the earlier version.

TPM41E_2.08 (Date published: 2011-06-17)

  • TV will automatically switch to standby or out of standby
  • Improved the scrolling subtitle display

TPM41E_2.06 (Date published: 2010-11-23)

  • Further improvement on the Turkish OSD translation

TPM41E_2.05 (Date published: 2010-04-28)

  • Turkish and Portuguese OSD translation error is corrected

TPM41E_2.04 (Date published: 2010-03-18)

  • Initial production software

The information on this page applies to the following models: 32PFL3605/12, 42PFL3605/12 .

Sours: https://www.usa.philips.com/c-f/XC000009971/what-issues-in-philips-tv-are-solved-with-a-software-upgrade
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What issues in Philips TV are solved with a software upgrade?

Note: Each release contains all solutions identified in the earlier version.

Q5551_0.140.47.0(Date published: 2012-03-22)

  • Added an option to disable the deletion of satellite channels in background install (Only applicable to K-models)
  • Movie stops by itself when you watch a rented movie from an online video store (Only applicable to Net TV models)

Q5551_0.140.46.0(Date published: 2011-12-23)

  • Metallic sound can be heard via HDMI connection

  • No HD+ services present anymore after provider driven software upgrade is done

  • The movie stops by itself when you play a rented movie from an online video store

  • TV has clicking sound while watching a connected device via HDMI connection

Q5551_0.140.44.0(Date published: 2011-12-12)

  • Intermittent sound lost and picture lost while watching analogue channels
  • Intermittent sound lost or sudden volume change on the DIGITAL AUDIO OUT (S/PDIF) connection
  • Intermittent sound lost through certain set-up box connected via HDMI
  • Unable to play video files via DLNA connection
  • Picture freezes while watching HD channels

Q5551_0.140.40.0(Date published: 2011-09-02)

Note: Only applicable to Net TV models.

  • “Philips server not found” error message appears onscreen when you access Net TV

Q5551_0.140.39.0(Date published: 2011-07-27)

  • Russian OSD translation error is corrected
  • TV has no picture after start-up
  • TV does not react to remote control after wake-up from standby
  • Video delay (lipsync) observed through SCART and Component (Y Pb Pr) connection
  • Picture interference observed on digital cable (DVB-C) channels (Only applicable to Germany)
  • TV goes to standby by itself after 2 hours (Only applicable to Norway)
  • Channels lost after switching between satellite channels (Only applicable to K-models)

Q5551_0.140.37.0(Date published: 2011-06-06)

  • “Video format not supported” message appears onscreen with HDMI video format 1080i from a certain set-up box
  • Split screen with green horizontal lines appears onscreen with HDMI video format 720p from a certain set-up box
  • No picture or black screen seen on certain digital cable (DVB-C) channels (Only applicable to Finland)
  • TV automatically switches back to the primary audio language while watching digital channels (Only applicable to Spain)
  • Unable to select some Russian alphabets from the onscreen keyboard in Net TV portal (Only applicable to Net TV models)

Q5551_0.140.36.0(Date published: 2011-05-18)

  • Unable to rename device icon due to missing characters when Portuguese is selected as the menu language
  • Teletext is not working on SCART connection
  • When you access the Electronic Programme Guide (EPG), it is always default to the first channel listed in the EPG instead of the current viewed channel
  • TV has no sound and intermittently display “No video signal” while watching satellite channels through certain set-up box (Only applicable to K-models)
  • TV stops automatically after 2 hours of watching rented movie from Net TV (Only applicable to Net TV models)
  • Pinkish or greenish screen appears while browsing Net TV (Only applicable to Net TV models)
  • TV channel appear in a small screen on the upper right corner after switching from [Browse Net TV] (Only applicable to Net TV models)
  • Intermittent audio and video drop-out while watching a video file from Net TV portal (Only applicable to Net TV models and Germany)

Q5551_0.140.34.0(Date published: 2011-04-12)

  • Intermittent sound lost while watching TV or a connected device via HDMI
  • Macro-blocks appear on digital (DVB-T) channels with HD content (Only applicable to Spain)

Q5551_0.140.32.0(Date published: 2011-03-04)

  • Slow in switching between digital cable (DVB-C) channels
  • Macro-blocks appear on digital (DVB-T) channels

Q5551_0.140.29.0(Date published: 2011-02-17)

  • To enable the TV to accept Com Hem CAM software upgrade via OAD (Only applicable to Sweden)

Q5551_0.140.27.0(Date published: 2011-01-11)

  • The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection
  • Not all channels/services can be found during channel installation (Only applicable to Switzerland)
  • The TV is intermittently loosing sound when you connect an external device via HDMI
  • Picture is distorted with vertical lines and micro-blocks while watching digital cable (DVB-C) channels (Only applicable to Finland)
  • Unable to view “France 24” service in Net TV (Only applicable to Net TV models)

Q5551_0.140.25.0(Date published: 2010-11-18)

  • TV will not display the subtitles when Danish menu language is selected
  • TV has no picture after it wake-up from standby if the TV was in HDMI source before the TV is switched to standby
  • TV turns on by itself from standby
  • TV has no picture after switching between channels from ZIGGO network
  • Introduction of the new Net TV Service Portal 2.5 (Only applicable to Net TV models)

Q5551_0.140.23.0(Date published: 2010-10-28)

  • Unable to view Teletext and/or subtitles are missing on certain channels (Only applicable to Finland)
  • TV goes into standby by itself after 2 to 3 hours of operation
  • TV does not display the video in its native format through USB
  • Picture judders while watching digital channels
  • Picture judders during playback via USB
  • TV switches OFF and ON by itself while watching satellite channels (Only applicable to K-models)
  • Unable to view video in full screen for certain Net TV services (Only applicable to Net TV models)
  • Net TV portal language is default to English regardless of the country and language settings (Only applicable to Net TV models)

Q5551_0.140.11.0(Date published: 2010-10-08)

  • Satellite channels are stored in the wrong preset/position (Only applicable for K-models, Austria and Switzerland)
  • Blur picture with vertical lines observed
  • Improve picture performance on analog channels
  • The channel display sequence in the EPG does not match with the preset list in the channel grid (Only applicable to Germany)
  • TV switches OFF and ON by itself while watching rented movies from NetTV (Only applicable to NetTV models)
  • Picture flickers after TV starts up
  • Remote control signals from Philips players interfere with TV while watching satellite channels (Only applicable for K-models)
  • TV has no sound while watching digital (DVB-T) channels (Only applicable to Spain)
  • Widgets icon has been removed from Home menu (Only applicable to Net TV models)
  • “Clear Net TV memory” option has been shifted from Home menu to TV menu [Setup] and [Network Settings] (Only applicable to Net TV models)

Q5551_0.75.60.1(Date published: 2010-09-16)

  • With this software your TV is ZIGGO certified

Q5551_0.75.59.0(Date published: 2010-08-31)

  • Teletext clock on digital cable (DVB-C) channels is not updated; and an error message “No Text available” appears on screen even with the Teletext page displayed (Only applicable to Netherlands)
  • Unable to display the Common Interface menu after TV receives a CAM upgrade
  • No Teletext available on digital (DVB-T) channels after TV starts up from standby mode
  • Unable to view rented movies from NetTV (Only applicable to NetTV models)
  • The first digital cable (DVB-C) channel is stored at preset 2 instead of preset 1 after channel search (Only applicable to Germany)
  • To improve satellite reception (Only applicable for K-models)
  • Improvement of the network connectivity with some routers, eg. Zyxel models (Only applicable for NetTV models)
  • Video stuttering and video delay (lipsync issue) observed when you perform fast forward, fast rewind, pause, previous/next functions, etc. during MPEG4 and MKV video file payback from the USB memory device

Q5551_0. 75.13.54(Date published: 2010-06-25)

  • Channels duplication observed in the channel grid after you reorder the channels (Only applicable for DVB-S models)
  • TV operation becomes extremely slow after you change the audio language in the Option menu during DVB-C reception
  • When you change between channels with different audio formats on a certain Set-Top-Boxes connected via HDMI, you will experience intermittent audio loss
  • The 'Unhide All' option in the Option menu does not unhide channels in the channel grid (Only applicable to Germany)

Q5551_0. 75.13.43(Date published: 2010-06-09)

  • The 'Teletext' option in the English language menu is changed to “Text”
  • Random audio & video lost can be observed when you switch between pay channels/services
  • The picture files cannot be open anymore after you have open several picture files in different folders on an external hard drive
  • When you perform fast forward, fast rewind, pause, previous/next functions etc, during MPEG4 video file playback from the USB memory device, the video/audio will stop working
  • The red button on the remote control does not work on MHEG channel (Only applicable to UK)
  • When you perform a fast forward on the video file stored on the USB memory device then press the OK button to resume the normal playback, the video will restart from the beginning
  • The subtitle is not displayed after you have switched channels or services even when you have initially set the subtitle to ON mode

Q5551_0. 72.21.0(Date published: 2010-04-26)

  • There is slight jerking/juddering of the OSD when you switch between TV or AV channel and VGA input

Q5551_0. 72.20.0(Date published: 2010-04-19)

  • Subtitle language selection is not working correctly for certain channels with teletext subtitle
  • The Electronic program guide (EPG) does not display all the scheduling programs

Q5551_0. 72.16.0(Date published: 2010-04-15)

  • No picture or randomly picture lost when you playback the video content from a VHS-VCR through Scart connection
  • The analogue channels are losing sound when you switch the TV off and on rapidly with the power switch
  • HDMI audio lost after you change the video format on the source device
  • Software upgrade via USB does not start automatically

Q5551_0. 72.6.0(Date published: 2010-03-29)

  • Initial production software
Sours: https://www.usa.philips.com/c-f/XC000009998/what-issues-in-philips-tv-are-solved-with-a-software-upgrade
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What issues in Philips TV are solved with a software upgrade?

  • Long movies will not play until the end (not a download issue)

  • Loss of services from channel grid in DVB-S when using ECO-Multiswitch

  • Solution stuttering noise on HDMI

  • Solution about visible artefacts

  • Solution for No HD+services anymore possible when provider driven SW update is done (Germany, Austria and Switzerland)

  • Solution Metallic sound when switching between SD and HD sources

  • Solution for audio drops and mutes with DVB-S boxes from Polsat

  • Solution for Video picture disturbances / freezes on two DVB-C HD services on Eltrona Luxembourg network

  • Solution for sudden volume changes on Bose HCS systems via SPDIF

  • Solution for sound lost in combination with specific Hotel STB

  • Solution for slow respond of TV RC keys

  • Solution to activate Net TV in a better way

  • Solution for lost of presets after toggling between ASTRA and HOT Bird (between 2LNBs)

  • Solution for picture disturbance on DVB-C channel ‘Phoenix' - Germany region Zweibrucken

  • Solution for lipsync on EXT, ‘audio uitvoer delay' not working

  • Solution for when starting up sometimes no picture

  • Solution for Russian translation errors in UI and Net TV

  • Solution for set goes auto to standby after 2h startup in the morning

    RiksTV Norwegian DVB-T network.

  • Availability for Latvia about DVB-T full profile

  • Small picture of TV channel in right upper corner after going to NetTV

  • Solution for ZDF/ARD Mediathek playback freeze after 20min

  • Solution for MPEG artifacts in HD channels La Sexta Spain

  • Solution for no txt after open internet usage or during use of external

  • Solution for special characters in Portuguese multitab via RC

  • Solution for coloured semi-transparant layers in nettv and txt

  • Solution for problems with technisat HD8+ HD stb

  • Solution for EPG starts always on channel 1

  • Solution for movie in videostore stops after 2h33

  • Intermittent sound lost while watching TV or a connected device via HDMI

  • Macro-blocks appear on digital (DVB-T) channels with HD content (only applicable to Spain)

  • Intermittent sound lost while watching TV or a connected device via HDMI

  • Slow in switching between digital cable (DVB-C) channels

  • Macro-blocks appear on digital (DVB-T) channels

  • To enable the TV to accept Com Hem CAM software upgrade via OAD (only applicable to Sweden)

  • Solution for intermittent freezing picture in Finland

  • Solution for zapping away from 3D broadcast channel in the Netherlands that results in no video

  • Solution for intermittent disturbance on audio via SPDIF out

  • Solution to prevent random services installation on UPC cable com in Switzerland

  • Solution to avoid that the set is rebooting/dead after sw update via PTA02 by packed stick

  • Solution for distorted sound with certain video formats playing via HDMI

  • Solution about the issue when the Double Video MHP application “GF Pay” is killed and is switching from secondary to primary video

  • Solution for sound drops

  • Improvement on zapping performance

  • Fix- Restart of the set when putting in standby

  • Improvement on zapping on 3D channels on cable

  • Improvement on support of new NetTV service portal

  • Fix - TV is intermittently switching to standby after 2-3 Hr

  • Fix - Combined satellite tuner reboots visible

  • Fix - When accessing NetTV the interface language is always in English independent of the system menu language selected by user

  • Fix - Finland -Intermittent functioning of teletext and subtitles

  • Fix - Video playback (USB/SimplyShare/nettv)

  • Picture format now takes into account the video aspect ratio instead of the standard container aspect ratio; result: Videos with aspect ratio different than 16:9 are not going to be stretched anymore by default

  • Fix - Picture judders during playback via USB

  • DVB-S:pre-defined channel grid in Austria and Switzerland implemented

  • Improvements on picture performance in general

  • Improvement for the EPG broadcast performance and channel list on KDG cable network (for Germany)

  • Improved behavior of video store

  • Startup behavior is improved

  • Enhanced robustness again remote controls of other devices

  • Possible audio loss solved on HDMI and DVB-T Spain

  • Widget icon is no longer present in the menu

  • Ziggo certification obtained

  • Improvements on subtitles level for BBC1 and UPC

  • Reduces possible transients after channel change

  • Solves possible loss or dark picture at startup or after channel change

  • Improves Ambilight stability

  • Improvements on sorting on digital channels in Germany

  • Improvements on MPEG4 playback

  • Improvements on teletext in Denmark and the Netherlands

  • Improvements for broadcasting in Switzerland

  • HDMI audio improvements in general and especially for Belgium concerning Belgacom box

  • Adaptation menu items Germany

  • Support of Video Store

  • Improvement on the level of the startup behaviour

  • Improvements on the multimedia features

  • Sours: https://www.usa.philips.com/c-f/XC000009948/what-issues-in-philips-tv-are-solved-with-a-software-upgrade

    Tv problem philips software update

    What to do when a software update fails on Philips TV?

    The information on this page applies to the following models: 55PUS8602/05, 49PUS7502/05, 65PUS7502/05, 55PUS7502/05, 55POS9002/05, 32PHT4032/05, 55PUS6272/05, 50PUS6272/05, 43PFT4112/05, 65PUS6262/05, 55PUS6262/05, 50PUS6262/05, 43PUS6262/05, 43PFT4132/05, 22PFT4022/05, 32PHT4112/05, 43PUS6162/05, 65PUS6162/05, 55PUS6162/05, 50PUS6162/05, 24PHT4022/05, 49PUS6162/12, 55PUS6162/12, 49PUS6262/12, 24PHT4032/05, 39PHT4112/05, 32PFT4132/05, 32PHT4132/05, 24PFT5231/05, 55POS901F/12, 22PFT4031/05, 49PFT4131/05, 43PFT4131/05, 32PHT4131/05, 24PHT4031/05, 65PUS7601/12, 32PHH4101/88, 40PFS5501/12, 32PFS5501/12, 65PUS6521/12, 43PUS6401/12, 49PUS6401/12, 43PUS6501/12, 55PUS7181/12, 55PUS6401/12, 49PUS7181/12, 49PUS6551/12, 49PUS6561/12, 32PFS6401/12, 55PUS7101/12, 55PUS6561/12, 55PUS6551/12, 49PUS7101/12, 43PUT4900/12, 55PUT4900/12, 49PUT4900/12, 55PUS8601/12, 32PFT6500/12, 32PFT5500/12, 48PFT5500/12, 40PFT6510/12, 55PUT6400/12, 50PUT6400/12, 50PFT6550/12, 50PFT6510/12, 40PUT6400/12, 40PFH4100/88, 48PFH4100/88, 32PHH4100/88, 22PFH4000/88, 24PHH4000/88, 24PHH5210/88 . Click here to show more product numbersClick here to show less product numbers

    Sours: https://www.philips.co.uk/c-f/XC000015760/what-to-do-when-a-software-update-fails-on-philips-tv
    HOW TO UPDATE / UPGRADE TV SOFTWARE - TV FIRMWARE UPDATE

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    Now discussing:

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